Preventive care is an everyday part of veterinary practice, and one of the most overlooked. It is foundational in helping pets live their best lives and is a strong driver of client trust, positive patient outcomes, and practice financial health.

The importance of these services to the health and wellbeing of the pet are minimized in many veterinary practices. Due to inadequate training, teams struggle to communicate their value in a way that motivates clients to act. Uncertainty leads to a lack of team member support, causing carefully designed preventive care plans to fail.

Attendees will investigate strategies that create a culture of preventive care within practices. Listeners will explore how consistency and proactive communication increases adherence, enhances the client relationship, improves a pet’s quality of life, and stabilizes revenue in a changing veterinary landscape. This presentation creates the roadmap leaders need to empower every team member to be a passionate and confident advocate for early disease detection and proactive wellness.

Wendy Hauser, DVM
Peak Veterinary Consulting, LLC

Wendy Hauser, DVM is the founder of Peak Veterinary Consulting and has practiced for 35+ years as an associate, practice owner, and relief veterinarian. She has worked in the animal health industry as a pet health insurance executive, as a technical services veterinarian. and has decades’ long history of volunteer leadership in AAHA and AVMA.

Dr. Hauser, passionate about education and innovation, partners with both animal health industry partners (established and start-up/early stage) and individual veterinary hospitals. As a regular presenter at veterinary conferences and frequently published author, she is a thought leader in topics encompassing hospital culture, communication, professional development, and leadership. She is the co-author of “A Veterinarian’s Guide to Healthy Pet Plans.”

Dr. Hauser lives in the Denver Metro area with her husband Edmond and their black Lab Oliver. She has two grown children; her son is in a master’s program in Applied Economics at University of Houston. Her daughter graduated from Tulane School of Medicine and is a third year OB-GYN resident in California.