Clinical Communication Tools for Contextualizing Spectrum of Care
Jason Coe DVM, PhD | Jane Shaw DVM, PhD
In recognizing veterinary care cannot be separated from the social contexts in which a veterinary client, patient and veterinary team exist, the veterinary profession has begun to consider a new model of veterinary care delivery that is accessible, effective, and economical for as many clients and their animals as possible: called Spectrum of Care. At the heart of practicing Spectrum of Care is the communication that takes place between veterinary professional and client, with the common goal of achieving optimal outcomes specific to a client’s and veterinary patient’s unique situation. Supported by research, this session will explore several communication tools for contextualizing the practice of Spectrum of Care, with a focus on shared-decision making.
By the end of the session attendees will be able to:
- Provide examples of clinical communication skills that can be used for contextualizing spectrum of care conversations
- Describe the Three-Talk Model for engaging clients in shared-decision making
- Use the Value Matrix as a communication tool to support shared decision-making and the practice of Spectrum of Care
Recommended Resource: Clinical Communication Tools for Contextualizing Spectrum of Care
Speaker Biographies
As a generational expert and keynote speaker, Dr. Megan Gerhardt and her team help organizations navigate the challenges and opportunities of today’s multigenerational workplace, where up to five generations now work side by side. Through her Gentelligence® framework, she gives leaders and teams a practical, research-based approach to generational differences in the workplace, replacing stereotypes with strategies that turn age diversity into a real business advantage. Learn why the Gentelligence® approach was named a Harvard Business Review Big Idea in 2022 and chosen as one of the 10 most definitive management ideas of the year in 2024!
Please note: This session will only be available live and will not be recorded, so be sure to join us in real time.
August 20 @ 12:30 pm MST
September 24 @ 12:30 pm MST